I have a strict cancellation policy as we are on a small remote scottish island.
Recently I have had a couple of cancellations, on the first one I could not view the credit card details so I telephoned booking.com who activated this for me. On looking at the details there were no CVC number so I could not make a charge on their card. I was told that as I had now looked at the details I would not be able to see the CVC number, I wrote this off to experience and expected to be able to see the full details next time.
So yesterday another cancellation with advice to charge the card. I opened the credit card details and all I had was a blank space where the CVC number should be. I received a call from booking.com asking if I would waive the charges, I said No and explained the situation regarding CVC. I was told Booking.com would reach out to the customer and ask them to contact me with the number. Guess what no contact, and why would they?
Has anyone else had a similar problem and any suggestions as to how to resolve it?