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1

Cancellation due to Covid and guest refund

A guest has cancelled his up coming booking due to new covid regulations in Cape Town.  His booking is in 4 days time so he does not quality for the free 7 day prior cancellation.  However, I would like to offer him a full refund.  How do I process this?


11
BrookAve

 

Hi Gill 

 

As it is more than 2 days away you can simply do it yourself in the reservation details page.

 

- Request Cancellation -

  • then choose option 2
  • wait for the system to notifiy Guest
  • Guest clicks link in notification to confirm
  • Refund triggered

All Done :)

 

 

If you find the option is greyed out, then :

 

Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

Merry Xmas, Happy New Year