Cancellation due to doubble booking

Hi,

We need to cancel a booking for a guest due to a doubble booking. I have requested a cancellation to the guest, but he wont reply and accept it.

Please let me know what to do.

Thank you.

Sharonpowney

You have posted this on the partner forum so we cannot help with a reservation. Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.

https://partner.booking.com/en-us/help/where-you-can-reach-us