1

Cancellation fee waived

Hi

My guest just waive the cancellation fee and I want to accept that request for her. However, there is an automatic reply from booking.com that I can only accept this request from my email.

Can anyone explain and how I can proceed with my guest request?

Thanks and looking forward to hearing soon


11
BrookAve

 

 

Hi Pihome Thaiha

 

Yes indeed it is very simple, simply opne you r email inbox , find the email and click on the link to confirm.

 

 


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.