Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

Cancellation fees

Hello!

I have a question about cancellation fees. I would like to charge people who cancel their reservation 7 days before, I also found right place how to change it. But my question is that where that money goes when I don't have any credit card information in the system?

Thank you!


B.
Community Admin

Hi Villa Araliya! Thanks for posting in the Community!

 

The payment method is being set up by partners during the registration process. You can check or change your current payment method right in your Extranet: "Property" tab - "Policies" - scroll down to "Guest payment options" section. 

 

Best regards!