Cancellation Fees

A guest of mine has canceled his reservation just a few days before the arrival so now i have to file a statement to our Tax Service about the reservation but unfortunately i don't have the visitors passport id / passport id since i never had the chance to get it . Can someone please help me about that ??

Sharon Powney

No.  This is a forum for other hoteliers to discuss issues.  It is NOT the help desk.  See my comment above for how to contact them.