Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


Cancellation fees and creditcard not filled in coreect


You can answer in English, French, and Dutch wenn needed.


We have a client, Mr *** ***, (bookingnr ***) who want's to cancel his reservation.

We can accept this but he has to pay 50% cancelleation fees of the booking.

We have tried to take this payemant but the creditcard is not filled in corectly. the security code is missing.

I've tried to contact them without succes.

Could you please help us out with this client? we offerd him a voucher vallid for a year for the 50%.

Kind regards,

Jacques TJAARDA (owner)



Chateau Labistoul