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Cancellation by Host

I accidentally had overbooking in my property for May's so I need to cancel some reservations without paying any fees either by me or by the guests.

What's the best way to do so knowing that my cancellation policy is Moderate ?

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BrookAve 2 years ago

Simply message one of them, say overbooked and you need to cancel   then say they will receive a cancellation email with confirmation action link.


You then cancel it on right menu in their reservation. 


Then wait for them to click the link in the email 


Kind regards

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Aaltje B. 2 years ago

Hi Muhamed,

Click on the name of the guest first, then follow instructions.

In your calendar, you can see that your room is not available, or the number of rooms left in your unit/house. 

Change that if not correct. 

Hope this helps. 


Aaltje B.