Apologies if this question has an obvious answer, but I'm struggling to get a response from booking.com. We're pretty new to the whole booking.com thing from a partner perspective.
We're a small self-catering holiday business in Scotland and (like everyone else), we've had a lot of cancellations. I have a simple question, when managing the cancellations :-
1) Do I process the refund myself (via our integrated PMS Supercontrol)
2) Will booking.com process the refund automatically, by charging us through its normal monthly direct debit billing process?
I've tried to find the answer everywhere, but no joy!