My homestay policy is free cancellation until 14 days from the date of booking. However, I am very surprised a guest who made a booking on the 22nd December 2019, just cancelled today, a booking for the 10th January 2020 which is 6 days away and yet he was given a full refund. I had an inquiry on the 30th December 2019 for the homestay on that night. As I told him it was already booked then, he has made a booking elsewhere. So I have lost a potential booker. The local number stated on the booking.com website ,goes to a recording that says " the number you have dialed is not in service! " The cancelled booker should not have been given any refund as the date is 6 days away!!
Please advise. Thank you.