We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




Guests due to arrive today (13 March 2020) have been cancelled by BOOKING.COM without approval or any notification to us. Is this now standard practice during the coronavirus epidemic? Why has no-one been informed?

1 Replies



Hi Sheena 

You have not mentioned where you are based nor where they come from.  

Please clarify? There will always be an email from booking.com when they auto approve a cancellation that matches the Forced Cancellation criteria.



Kind Regards

8 months ago