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1
Ayu

Cancellations

Well, we didn't have any facility in our property to take any payment from guests credit card yet. So we have to ask guests deposit as guarantee their booking, to reduce the cancellation booking in last minute, specially high season.
Some of the guests said she booked our property from booking. Com because the website didn't inquiry for any payment in advance. What should i said?


8
Aaltje B.

Hi Ayu

how have you arranged the prepayment? Can you make a screenshot of that please?

Than you can tell BDC finance admin team about it via the Extranet and Inbox or finance tap.

They can explain.

Hope you get it sorted soon.

Greetings

Aaltje B.

1
Ayu

Hi,

Our policy is showing at booking.com confirmation voucher. I guess guests should understand and know the policy before they book.

Thank you. Will try to call booking.com market manager

regards

Ayu