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Cancellations
Dear Partners,
I would like to ask you about the cancellations due to COVID-19. One guest sends me a cancel request due to COVID-19 I accepted and i did the wrong choice. The guest had paid now I haven't the money of refund what can I do?
Thank you
Hi
You can call the dedicated phone number* found in your extranet ‘Inbox’ tab.
or alternatively in same location under Booking.com messages, click see contact options to find the Message option
Kind Regards
Reminder this is Partner community , not direct line to BdC Support nor Finance teams.