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Cancellations

Dear Partners,

I would like to ask you about the cancellations due to COVID-19. One guest sends me a cancel request due to COVID-19 I accepted and i did the wrong choice. The guest had paid now I haven't the money of refund what can I do?

Thank you 


Profile picture for user barry.reilly.winnov.net b
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BrookAve 2 years ago

 

Hi

 

You can call the dedicated phone number* found in your extranet Inbox’ tab.

or alternatively in same location under Booking.com messages, click see contact options to find the Message option

 

Kind Regards

 

Reminder this is Partner community  , not direct line to BdC Support nor Finance teams.