Cancellations

Dear Partners,

I would like to ask you about the cancellations due to COVID-19. One guest sends me a cancel request due to COVID-19 I accepted and i did the wrong choice. The guest had paid now I haven't the money of refund what can I do?

Thank you

BrookAve

You can call the dedicated phone number* found in your extranet ‘Inbox’ tab.

or alternatively in same location under Booking.com messages, click see contact options to find the Message option

Kind Regards

Reminder this is Partner community , not direct line to BdC Support nor Finance teams.