Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

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1

Cancellations

Dear Partners,

I would like to ask you about the cancellations due to COVID-19. One guest sends me a cancel request due to COVID-19 I accepted and i did the wrong choice. The guest had paid now I haven't the money of refund what can I do?

Thank you 


11
BrookAve

 

Hi

 

You can call the dedicated phone number* found in your extranet Inbox’ tab.

or alternatively in same location under Booking.com messages, click see contact options to find the Message option

 

Kind Regards

 

Reminder this is Partner community  , not direct line to BdC Support nor Finance teams.