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Cancellations
Dear Partners,
I would like to ask about the cancellations. A guest requests free cancel, I confirm his request. But I did the wrong choice because I haven't money to refund. There is everyone who knows what can I do?
Thank you
Andriana
Hi Andriana
It sounds like you received a email from BdC system on behalf of the guest looking to cancel but instead of accepting it you choose decline?
Or did you get a Request to waiver cancellation fee and choose decline?
Either way simply go to Extranet,
Worst case you can simply instead wait for the payout , and refund the guest the amount received , which will be booking minus OTA commission.
That is assuming you are using Payments by Booking.
Kind Regards