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CANCELLATIONS

Hi everyone, I have a "gripe" about cancellations.  Lucky we have only had very few, and I get that peoples circumstances change, that is not my problem.   My problem is that Booking.com offer all these promotions, which we feel we have to offer some e.g. Genuis and 2020 deal, which the guest can use both which equates to 20% discount which is a lot especially.with winter coming and the heater being used.  These are "non refundable" bookings, so if they take the discount there is no refund if cancelling BUT when the guest requests to cancel Booking,com allows them to ask for a refund, so its a win win for the guest .  We can't even offer a partial refund.  This really annoys us as the guests know its not refundable but we feel obligated to give a refund.   Would love to hear you thoughts and what you do  Thanks    Jenny


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BrookAve

wow , oh hell no , that should not be allowed. 

 

but check and make sure you dont have multiple cancelation policies that are allowing it.

 

phone support to review your setup

 

non refundable = zero refund, dont entertain it.

 



REMINDER : NEVER POST ANY ACTION REQUEST , ESPECICALLY CANCELLATION REQUESTS HERE, NOTHING WILL HAPPEN., EVER!

 

Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox