user avatar image

Cancellations and no shows

A guest cancelled days ago but she still shows on my reservation list. I asked her to contact to cancel but she has done it via my email address. I had 3 no shows .. One I managed to cancel but for some reason the other two didn't. I have been truly frustrated at the number of cancellations ..

2 Replies


You'l lhave to set your cancelation policy more strict to receive less cancelations.
In extranet in each booking you have a button: "Request to cancel reservation". If still no success, contact via extranet.

1 year ago

If the guest refuses to cancel where they made their booking then charge the card.It is the guest responsibility to cancel in the right way.

1 year ago