please could someone help.
We had a reservation for a two night stay arriving this evening.
They decided to cancel on booking.com and our cancellation policy states that the full cost of the reservation is payable if cancelled within 48 hours prior to arrival.
We then went to take payment for the cancellation but were unable to because no cvv was within the card details section.
So we have now lost out on £££
I don’t understand why no CVV was in place for them to make the reservation.
If anyone could please explain to me why this has been able to happen it would be much appreciated.