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Cancelled booking: can I recover Stripe handling charges
Customer has cancelled free of charge.
However, I have been charged 2.5% handling fee by Stripe.
Can I recover those costs before paying the customer their deposit minus this handling fee??
Dear Stephen,
So let me get this right:
1. You charge a deposit, with Stripe
2. Guest has to pay the 2.5% on the deposit, when they pay it
3. You want to refund the deposit, however the 2.5% paid by them is the question here
If so, then you should only refund the deposit, not the 2.5%. However if the 2.5% fee is included in the deposit price, you'll lose the 2.5% fee.
It's that simple.
Cheers,
Zsolt - www.thuild.com
Thanks.
We, as the agent, will be charged 2.5% by Stripe on the deposit. Should we return all of the deposit or charge the customer the 2.5% handling fee??