Cancelled booking on non-refundable dates is still blocking future reservations
My customer required cancellation in a non-refundable reservation. I received a message from them saying that they are requesting cancellation. I only receive cash payments. So they said that they are cancelling and left. Did not reply to me again. They are not loosing any money because in any way, they had not pay any thing. But for me it is an issue because the date in the calendar are still blocked for future reservations. I have send them more messages requesting them to cancel somewhere in the booking.com system, also called them, but no reply or answer. What should I do?