Cancelled bookings due to fire risks
As some may be aware we have a large number of fires in NSW and Vic. We have a family run holiday accommodation in jervis Bay which isnt affected by the fires, but news reports tell everyone not to come to Jervis Bay, therefore everyone is cancelling their bookings with us ( Many on the day and within cancellation period )
As everyone in tourism knows, holiday income is needed and carries a business through winter.
My question is has this happened to other people, and considering there are no fires in our area, what would everyone else do in this situation?
We advise guests they can use their days as credit to be used later in the year, but we cannot issue a refund. Some guests cant book again so are demanding refunds, which i tell them ' their travel insurance should cover their expenses'
Obviously nobody buys travel insurance and therefore accommodation business loose out on income when giving full refunds back.
Without sounding insensitive, shouldn't the guest have insurance for these situations?
Does booking.com offer travel or cancellation insurance?