cancelled non refundable booking
I recently had a three night booking cancel. It was non refundable rate. He thought it was in a different state and it seems Trivago have duplicated my information. HOwever this gentleman received confirmation when he made the booking with my location.
I declined his request for refund however this payment does not appear in my statement.
Please confirm I am being paid for this booking please. It created great inconvenience as I was unable to replace this booking because of such late cancellation.