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cancelled non refundable booking
I recently had a three night booking cancel. It was non refundable rate. He thought it was in a different state and it seems Trivago have duplicated my information. HOwever this gentleman received confirmation when he made the booking with my location.
I declined his request for refund however this payment does not appear in my statement.
Please confirm I am being paid for this booking please. It created great inconvenience as I was unable to replace this booking because of such late cancellation.
Hi Heather
Due to the nature of this first phone BdC Partner Support , then contact Trivago Support.
Reminder Partner Support will never see this.
Posting account or action requests here will result in nothing.
For when its urgent never post here go straight to phone method ,as per below.
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