We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Cancelling booking.com program !

Hi everyone,


I am paying too much commissions for a small business.

I would like to reduce it to only 15% (normal booking.com charges) 

Could anyone help me on how to cancel joining any program from booking.com !

Your help and comment are highly appreciated.

Thank you.


Best regards,

sumi - Arsuma Guest House  

1 Replies



Hi Sumi


I am reading between the lines and hopefully I understand your query is : How can I opt out of any extra programmes in order to cap my commission at 15%? 


So you can opt out of Genius Programme, visibility booster etc.. but if you have already enabled these features there many be a time delay such as , having to wait to end of a active period.


So I would recommend calling your regional support office and have them review anything extra that may be enabled that is increasing the 15%.



As partners we cannot see your setup so we have to rely on the info your share and also having a property link in your profile to the public listing.



If you would be so kind as to link your property going forward it greatly helps us help you.


8 months ago