1

cancelling a reservation

I need help but cannot contact anyone in Booking.com

Due to unexpected repairs I ve had to cancel a reservation 

How does my guest get refunded 

and how do I not get charged commission

Any help on this would be great 

thanks 

Aisling  


8
fluff

Relocate the guest yourself if possible. Otherwise you are liable for commission AND all extra costs involved for BDC to relocate and get the guest to the replacement host including a possibly higher cost location.

1 year ago