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Cancelling reservation free of charge

Good Afternoon,

A guest has accidently booked 2 rooms for tomorrow, can we please cancel one of them please?


The booking number is ***.


Kind Regards




Profile picture for user s
Sharonpowney 1 year ago

Easiest is to get the guest to cancel and you to mark as no fee.

You have posted this on the partner forum so we cannot do this for you. 

Contact help team using Inbox icon on Extranet (Option messages) or give help team a call see link for local phone numbers.