Cannot get a reply to extranet message - FINANCE DEPARTMENT
I am owed a commission payment from June, I cannot get a reply via extranet, I cannot get a call back from the 'right team' when I call finance dept number.
They told me they sent the payment, I have sent them a letter from my bank confirming that the payment was returned to them due to them supplying wrong info (not me).
Spent literally hours on the phone - most on hold awaiting an answer ... 54 minutes so far today and still no answer ... how can they operate a business this way?
What do i do next?