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1

Card details

Is it just me or are loads of other hotels sick of guests being able to give incorrect or insufficient card details which can result in no revenue at all when a guest fails to turn up.pre authorisation only annoys the guests as their money is put on hold and they then think they have paid in advance when they have been told that they will pay on arrival which in turn results in a very poor review


11
BrookAve

 

Hi Jonny

 

It might be prudent to switch to prepayment as it has additional benefits too 

 

  • Payments bY BDC
  • Prepay via virtual temrina provider (sumup, payrex)

 

 


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.