b
1
change credit card number
The customer has made the reservation and now wants to change the credit card number. is it possible? what steps the customer must follow to maintain the reservation?
The customer has made the reservation and now wants to change the credit card number. is it possible? what steps the customer must follow to maintain the reservation?
Hi BrazaoMira
If they prepaid via booking.com or 3rd party site, then they have to go back to them , themselves you cant change it.
Or you agree to take direct payment if it was always going to be direct on arrival.
Bear in mind if they no show you get nothing in that scenario.
Kind Regards
If you still want to talk to a BdC Support Advisor simply go to Inbox, Booking Messages, click on Contact Us.
Note:: adding your property link to your partner profile helps other partners help and advise you.
https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…