We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Change price in confirmed reservation


There has been a change in one of my bookings which affects the final price of the stay. Eventually there will be fewer guests and it would be necessary to change the number of people confirmed so that the local tax is the one that really applies.

On the other hand, the customer asks me if I can lower the price and I would agree to make a small discount as they will be 2 people less traveling. Is there any possibility of making this modification once the reservation has already been confirmed? Thanks for your help

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