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charge of bank transfer

We are new on booking and we can't accept credit cards. We would like to avoid non shows that is why we decided to request 30 % advance payment via bank transfer. However, a lot of guests have contacted me and wrote that the charge of the money transfer is very high. For example 12-25 euro for 50 euro. In one case the client transferred 261 euro and we received only 228 euro. Our bank told us that they charged only 3 euros, which is a reasonable fee. 

Do you know which is the cheapest way to transfer money? Western Union money transfer maybe?

If we loose 30 euro / transfer and pay also the commission to booking then in the end we accommodated the guests almost free of charge.

please advise

 

Thank you!

9 Replies

7
pibomarco

Are you sure that the guest send 261euro? Did he send you a confirmation "slip"? I think those guests are lying that they get charged such a big fee. :)

Contact booking.com if you can activate Payments by Booking.com

1 year ago
1
Veronikagera1

Dear Pibomarco,

thank you for your comment! Yes, the guest sent 261 euro, he attached also the confirmation slip. However, he sent it as BEN (costs of transfer shall be borne by the beneficiary). Do you use Payments by Booking? How much is the charge for it?

Thanks.

1 year ago
7
pibomarco

I am not familiar with this BEN thing. They should send payments through a "regular" bank if they want to make bank transfer. Yes I use payments by Booking. It's my first year and I am not sure about the charges. I will take a look at the next payout.

1 year ago
7
pibomarco

I've checked and Payments by Booking.com does not charge any additional fees for this service.

1 year ago
1
Maierisli

Today I wanted to pay my bill: 450THB

I made the payement by e-banking.

After entering every detail my bank wanted to charge me 19sfr!

19 Swissfrancs are 610 THB (Thai bath)!!!

So I asked my wife who is in Thailand now if she can do this payement.

At the bank they wanted to charge her 1000THB!!! for transfer.

Whats going on here? This means that I must cancel my relation to booking.com.

1 year ago
7
pibomarco

That's your bank problem, not Booking.com's.
Booking.com doesn't charge any additional bank fees. Consider changing your bank (if possible) that doesn't charge such high commissions for international transactions.

1 year ago
1
Michael

Agreed with pibomarco 100%.

That issue is totally related to your personal ebanking terms and conditions.

For example we are using American corporate account and switch from bank of america(5% international charges) to Capital One(no international fees`).

So change the bank if possible but Booking has nothing to do with that.

Good luck!

1 year ago