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CHARGE DECLINED ON VIRTUAL CARD

Bonjour,

Concerning reservation N°3900434091, we did not manage to charge the Virtual Credit Card. 

We did NOT make any preauthorization on that card, and of course did NOT charge it before our first attempts this morning. This VCC was supposed to be activated by June 26th. I do not understand why we get this kind of complications with Booking.com VCC, as every other partner VCC program are so very effective... 

As you must know, the situation is complicated enough during this terrible time so we would greatly appreciate your very, very quick help. 

 

Thanks,

 

Marion VALLABREGUE

Front Desk Manager