user avatar image

charge reservation



i am new at this.i have two reservations from yesterday,reserved by visa and mastercard.

when and how can i charge them?

please dont send me link to read articles,becuse i read evrething and i dont get it



2 Replies

Siranne van Onselen

Why not take a payment from the guest's credit card when you receive the booking? We take 50% deposit as soon as we receive a booking ( sends us the card details) and if it declines, we mark it as invalid in the extranet and then after 24 hours if the guest has not updated the card details or paid us via other means, we can legally cancel the booking. We do have a cancellation policy in place, so if a guest legitimately cancels before the cancellation period kicks in, we just refund their credit card in full

1 year ago
Leandri Klopper

Hi Kralvevska!

Charging the card is the easiest part of a reservation. It's the "make sure you abide by all the rules that you yourself set and that the guest agreed with when they booked" part that is tricky.

As Siranne says, you need to make sure your Policies are correct. Make sure you do a Non-Refundable, Prepayment at anytime policy. Check your Free Cancellation policy and make sure you follow the rule. Mine is set up as a 4 hour grace peroid where guests can cancel their booking free of charge within 4 hours of confirming the booking. After the four hours has lapsed, I take Full payment of the booking if it's within 60 days.

Hope this helps!

1 year ago