We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Charge Virtual Card

Good morning,

My property has the following ID ***, I have received two virtual card payments and I don't have a way to charge the cards.

Is it possible to change the virtual card payment for these two bookings to a bank transfer?

The bookings have the following booking numbers *** ***.




1 Replies




Two options:

  1. Sign up with a payment gateway provider. see https://partner.booking.com/en-gb/community/guest-payments-finances/yvonne#comment-45233  
  2. Sign up for Payments By Booking. Phone cal to BdC support and request the mto switch you to PbB service and switch all bookings to this for payout. Its important you call , see below guide for phone number location





Kind Regards


PS : please take the time to complete your profile and add the property listing link

How & Why Add your Listing to your Partner Community Profile



Contact BdC- Location of Partner Only Phone number and Message methods

3 months ago