Use our data-driven guide to capture late-season demand.

a
1

Charge virtual cards in Cuba

Hi.

We are in Havana, Cuba, and we can not charge our virtual cards for more than 2 months.
We ask for help if there is someone who knows how we can collect these cards.
Thank you very much in advance.

Francisco Rodriguez.


Profile picture for user ota.bandaragroup.com b
7
Bandara Hotels… 3 years ago

Have you send email to Finance team or your account manager. Also you can try send via inbox thought extranet system.

s
1
Sucasaencuba 3 years ago

Hello Alicia! have you been able to charge your virtual credit cards? If yes, how? I am in the same situation.

a
1
Aimarars87 3 years ago

Similar situation here, even if I live out of Cuba, the only payment method they use is via virtual CC which I haven't been able to charge since I started last October. I tried to sign up with Stripe but didn't approve the application, I believe for the many back and forth they always have with B.com, then I signed up with Square but as it also asks for the Zip code of the card details and booking.com doesn't give you that info the payment failed.

I have heard about Smile wallet but not sure because of the bad reviews posted everywhere.

Any comments will be appreciated.

Thanks

Profile picture for user szekelyzsoltoffice.gmail.com t
7
Thuild - Your … 3 years ago

Hello Everyone,

We offer Virtual Card processing for many Cuban properties.

The reason why it fails is that you need a commercial terminal to process these and those are given to companies, therefore it's nearly impossible for a person who rents an apartment to do this by themselves.

If you are interested to get these done, contact us via our website and let's talk about solving it.

We pay out via AIS, PayPal, Bank Transfer (not in Cuba).

Hope this helps for you to understand how it works,

Zsolt - www.thuild.com

p
1
Pamela Nkune 3 years ago

Has anyone else resolved the issue with Cuba. I have 3 payments outstanding, that I can not collect because the property is in Cuba

p
1
Pamela Nkune 3 years ago

Hi

I checked your website. You are a hotel not a bank.

Thanks

Profile picture for user szekelyzsoltoffice.gmail.com t
7
Thuild - Your … 3 years ago

Not entirely. We are a franchise group which offers different services to partners.

One of which includes the services offered for Cuban properties to charge their Virtual Cards.

Thanks

Profile picture for user szekelyzsoltoffice.gmail.com t
7
Thuild - Your … 3 years ago

Watch out for the Carlos method because I smell a scam from miles away.

Why would they have no contact method and contracting for card processing, but only a form where you enter the card details?

Don't fall for this, people!

Profile picture for user szekelyzsoltoffice.gmail.com t
7
Thuild - Your … 3 years ago

As I've mentioned on another post, where you put the same advert, the proof you're talking about is not a proof, it's more like putting out other person's personal information without their consent.

No real company or professional does such rookie mistakes.

Therefore I still hold you being a scam or a fraud.