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Charge virtual cards in Cuba

Hi.

We are in Havana, Cuba, and we can not charge our virtual cards for more than 2 months.
We ask for help if there is someone who knows how we can collect these cards.
Thank you very much in advance.

Francisco Rodriguez.

11 Replies

6
Bandara Hotels…

Have you send email to Finance team or your account manager. Also you can try send via inbox thought extranet system.

8 months ago
1
Sucasaencuba

Hello Alicia! have you been able to charge your virtual credit cards? If yes, how? I am in the same situation.

7 months ago
1
Aimarars87

Similar situation here, even if I live out of Cuba, the only payment method they use is via virtual CC which I haven't been able to charge since I started last October. I tried to sign up with Stripe but didn't approve the application, I believe for the many back and forth they always have with B.com, then I signed up with Square but as it also asks for the Zip code of the card details and booking.com doesn't give you that info the payment failed.

I have heard about Smile wallet but not sure because of the bad reviews posted everywhere.

Any comments will be appreciated.

Thanks

7 months ago
7
Thuild - Your …

Hello Everyone,

We offer Virtual Card processing for many Cuban properties.

The reason why it fails is that you need a commercial terminal to process these and those are given to companies, therefore it's nearly impossible for a person who rents an apartment to do this by themselves.

If you are interested to get these done, contact us via our website and let's talk about solving it.

We pay out via AIS, PayPal, Bank Transfer (not in Cuba).

Hope this helps for you to understand how it works,

Zsolt - www.thuild.com

7 months ago
1
Pamela Nkune

Has anyone else resolved the issue with Cuba. I have 3 payments outstanding, that I can not collect because the property is in Cuba

4 months ago
1
Pamela Nkune

Hi

I checked your website. You are a hotel not a bank.

Thanks

4 months ago
7
Thuild - Your …

Not entirely. We are a franchise group which offers different services to partners.

One of which includes the services offered for Cuban properties to charge their Virtual Cards.

Thanks

4 months ago
7
Thuild - Your …

Watch out for the Carlos method because I smell a scam from miles away.

Why would they have no contact method and contracting for card processing, but only a form where you enter the card details?

Don't fall for this, people!

4 months ago
7
Thuild - Your …

As I've mentioned on another post, where you put the same advert, the proof you're talking about is not a proof, it's more like putting out other person's personal information without their consent.

No real company or professional does such rookie mistakes.

Therefore I still hold you being a scam or a fraud.

4 months ago