You are saying that you are not facilitating the payment from guest, now tell me one thing - who is fool here to paying us for cancel his/her booking. Once i am going to cancel when a guest was denied to pay the advance then you call me warn me that i cannot demand advance from guest. 90 % of your guest made booking and haven't check-in, we have to reserve inventory due to his/her booking and lastly we are in loss of not check-in due to your policy. Now come to a concern a guest from china booking no. *** is asking to refund her cancellation amount and we are agree for the same when we receive from you. But now you are saying that you haven't charge and she have bank statement in which she claimed you charged 1500 Chinese Yuan. Now please confirm in written with booking ID that you wasn't charged the cost from her.
Reservation ID: ***