2

Charged commission twice

Booking.Com has charged me twice for commission already deducted from the payout . 

 I received the payments with commission deducted for bookings . I have been invoiced and charged through my bank account for the same commission.  Up until this month it was purely an invoice for my record, but this month they have debited it from my bank ? 

10 Replies
51 Views

10
BrookAve

Hi

We partners can't do anything financially related, you will need to phone BdC support.

 

Kind regards 

+1
10 days ago
1
Airenlea

It’s happened to me 5 weeks ago. I’ve sent 10 emails, telephoned the finance dept directly ( no answer) and emailed & phoned partner help at least twice a week. No response, no apology no refund. It’s also happened to a partner friend of mine this week too. I would like to know what’s going on? 

+1
9 days ago
2
Sally Tucker

I’m UK 

This is not acceptable and BC need to sort this out .

I have sent a message to the finance department and a voicemail .

I will give them 2 days to sort this out then I will report this as a breach of contract.

It’s such a huge company however all the more reason to get book keeping correct .

keep in touch 

 

 

9 days ago
2
Sally Tucker

I’m UK 

This is not acceptable and BC need to sort this out .

I have sent a message to the finance department and a voicemail .

I will give them 2 days to sort this out then I will report this as a breach of contract.

It’s such a huge company however all the more reason to get book keeping correct .

keep in touch 

 

 

9 days ago
10
BrookAve

 

The finance dept I can understand as these are likely small in size per region, and different by region too.

 

Thats usually why I tell people to message the BdC Support team via Extranet > Inbox > booking, as this creates a ticket /case that is trackable.

 

Then follow up with a phone call (not the main public main lines) to the Partner Support number under the Booking Inbox.

 

Hopefully you get a follow up soon.

 

What country are you in?

 


 

Kind Regards,

Be Safe, Be Well

 

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+1
9 days ago
1
Airenlea

I’m in the UK and I’ve done all the things you suggested. I have a ticket number & a complaint number and absolutely no response. 

9 days ago
2
Sally Tucker

I’ve received a reply today that makes no sense whatsoever .

Keep in touch I’m interested to know how this proceeds .

8 days ago
2
Sally Tucker

UK 

This is not acceptable and BC need to sort this out .

I have sent a message to the finance department and a voicemail .

I will give them 2 days to sort this out then I will report this as a breach of contract.

It’s such a huge company however all the more reason to get book keeping correct .

keep in touch 

 

9 days ago
1
Airenlea

Thank you Sally. I will keep in touch & if you get a response from the finance department then it’s a step forward & you will have achieved what I haven’t been able to do.

8 days ago
2
Sally Tucker

It’s not clear who’s responded but makes no sense it came through at 4am this morning from Vietnam .  the English translation is so poor I don’t know what it means.

I will investigate it more thoroughly once I’m at my computer .

 

8 days ago