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Charging for children

I have a policy charging $25 per night for children under 12 in existing beds. However booking.com doesn't allow this. Instead  not including the "children" in the pricing at all. Some the booking I have had meant free accommodation for "children" of 17!

9 Replies

4
Angela @Promhills

I have had such big problems with this (people including their 21 year old CHILD! and people showing up with children they haven't booked for in rooms that can only sleep 2 adults), so I have made booking.com bookings no children at all. I realise I probably loose bookings because of this, but I also don't have to deal with the problems. It says plain and clear on our property page "children can not be accommodated at this hotel" yet people STILL arrive with children. Sometimes I can let them in - I can move them to a larger room (and change them more), but if they've booked a 2 person room for 2 people then arrive with a child as well and I'm fully booked (which often happens as we only have 5 rooms and only 2 can sleep a third person), there's nothing I can do except cancel their booking and turn them away. Sadly this does happen a few times per year but the penalty for me if I let them in and get caught is +$3000 and 6 months in jail for overcrowding tourist accommodation. Is your target market families? If it's not, I'd remove the child option and save the headaches.

9 months ago
1
Lyndaespoir

My policy is the following:

  • Children cannot be accommodated at the hotel.

My next guests already informed me they will be coming with a 3-year old. I contacted both the guests and Booking.com asking them to cancel the booking, as I could not do it myself since it is within 48-hour.

Both Booking.com and the guest refuse to cancel the booking. As a matter of fact, Booking.com threatened me to take sanctions regarding my property, if I continue insisting!

The guests are supposed to arrive tomorrow.

What should I do?

8 months ago
9
M Adamopoulou

My fellow partners why not kids? I can’t imagine a world without kids. Kids make the world go round. I’m sorry but I am a grandma and I am very sensitive. I don’t charge kids only over 18.

8 months ago
1
Lyndaespoir

Good question...

Because my space is unsafe for children.

8 months ago
7
Katerinka12

"threatened me to take sanctions regarding my property, if I continue insisting!"

It's not about kids here, it's the Booking must respect your policy. How did they threaten you?

8 months ago
9
M Adamopoulou

If your space is not safe for kids it’s another story. I thought that you can only state that property is not suitable for kids. I think you did the right thing informing both booking and the guests. Maybe you should ask for a lawyer to advise you.
Good luck.

8 months ago
1
Lyndaespoir

Just like that...

The lady told me over the phone that if I keep insisting on canceling this booking, they could take sanctions...

I guess meaning, they could freeze, block, or remove my property listing from their website. I am not sure what she insinuated exactly.

The question is why do they have booking policies, if they are not respected, or enforced by Booking.com itself?

8 months ago
4
Angela @Promhills

@Lyndaespoir - I would turn them away and refuse them entry on arrival. If I let 3 people stay in a 2 person room (regardless of the age of the third person) I risk jail time and huge fines for breaching local laws of overcrowding tourist accommodation. I wont take this risk, so I wouldn't let them in. They've had fair warning of your policy and ample time to find another accommodation. Essentially are b.com asking you to break the law? Surely they can't penalise you for enforcing the local laws? I'd then mark the guests as a non-payment "no show".

8 months ago
1
Kees

I had almost the same situation. Finally B.com canceled the stay.

But I think they gave me a penalty afterwards by some fake bookings.( blocking the period )

Do not let them stay and tell them so, NOW.

Good luck

8 months ago