1

Charging guests before arrival

Hey! I Wanted to know how Can i set it up for customers to put there credit card information once they are reserving my Suite and how can I charge them before arriving to the property?


10
M Adamopoulou

Hi! Jeysiotero1223 and welcome to the forum.
You have to set up your payment policies in your Extranet Property tab. I don’t use credit cards so hopefully some partners will jump up and give you more information or you can search here by topic.
Wish you well.

2
Samantha

The best way is to charge via secure payment link. 

If you charge guests with your POS machine, you have a risk of refund request from the guests. If you use secure payment link  (3D secure) then there is no way for the guests to request a refund. We use it for few years already and has no issues at all.