Charging for no-show fees
We had a no-show. When I reviewed the credit card that Booking.com had on file, there was on CVS code, nor Zip Code info (US). Thus the information was totally worthless. I called Booking.com support, to ask why they let people provide incomplete credit card details, only to get a bunch of apologies but no information.
I presume that going forward the only way to deal with this is to review the credit card data when the booking is made and reject if it isn't complete? Does anyone have any suggestions on how to deal with this going forward?