Chasing payment from cancelled bookings
How do we chase payment from booking.com regarding cancelled bookings within the 48 hour period?? We don't take Credit Card or hold any information. When this last happened we were told by booking.com that we had to chase it up?? This is not the case I am told from a fellow B&B owner. How do we chase payment when we don't hold credit card information?? Very frustrating as we have had 2 bogus bookings in the past fortnight. Booking.com hold their credit cards when they book? Why is this not policed further?