Child rates not charged by Booking

On my Policies page:

Child rates Edit

Children 5 and under can stay for GBP 25.00 per child per night.
Children from 6 to 17 years old can stay for GBP 45.00 per child per night.
Guests 18 and older will be priced as adults.

On my latest booking: 2 adults, 2 children, no extra charge for the children. Why?

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11

BrookAve 1 year ago

As we cannot see it you will need Partner Support to review the settings.

Message or Call BdC PartnerSupport

In the extranet, go to the ‘Inbox’ tab.
Select ‘Booking.com messages’.
Right Pane - Click on ‘See Contact Options’.
Choose Account
Now choose Other
Then at bottom , See all contact options, and click Message or Call
As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

Kind Regards

PS : finish your profile by adding listing link

How -To : How & Why Add your Listing to your Partner Community Profile | Booking.com for Partners