We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



City tax

Hi I have chosen that booking.com collects all the payments, however, they do not collect city tax for me and I have to collect a few euros from each guest which is pretty hard. How to make that booking would collect as at first they show the price with tax but just don't charge it at the end. 

1 Replies



erm since when is that a thing? they always charge it once its on the :


if it is not lincluded here : https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/vat_tax_charges.html


then request the city tax to be added to that.


otherwise add it under Property > Policies > additional charges



No mention of where you are based and property listing URL link is missing from your partner profile , please fix that and add it.



Kind Regards


PS : please take the time to complete your profile and add the property listing link

How & Why Add your Listing to your Partner Community Profile


Contact BdC- Location of Partner Only Phone number and Message methods

4 months ago