1
Jaap Schiphorst

cleaning cost for our guest not charged by Booking

We have a small chalet in the middle of no-were, and a keybox for the guest to check in.

We cannot charge cleaning cost personally. I want to request Booking to collect the cleaning cost for us. We have a booking next week, and the cleaning cost need to be charged, but also for futur bookings!

11
BrookAve

 

Hi Jaap Schiphorst

 

Note you can add this into > Property > Policies > Additonal Fees , 

CleaningFee - Per Stay 

 

However its important to understand , the commission charged by BdC is total of the rate plus fees , inclusive.

 

so if you set a cleaning fee of 20eur, and the rate booked is 200,

 

200+20= 220 - (BdC %commission) = balance  - (minus payment gateway % fee if using payments by booking)

 

 

For an existing booking you cannot add after the fact so your upcoming bookings will not have a cleaning fee applied unless you collect it yourself directly.

 

 

 

Reminder Partner Support will never see this. Posting account or action requests here will result in nothing.

 

 Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

Kind Regards

 

PS : finish your profile by adding listing link

How -To : How & Why Add your Listing to your Partner Community Profile | Booking.com for Partners