We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Cleaning Refund

Hi - my recent guest stayed for one week but then wanted to stay for a further 3 days. They made a new booking for the three days which automatically included another cleaning fee. How do i refund the additional cleaning fee please? 

1 Replies



hi simply refund them directly either before they leave or after .



5 months ago