Client called to cancel, but Booking.com doesn't want to accept the reservation as a No Show
I had a guest who made his booking through booking.com, he then later called me directly to cancel the booking as his plans had changed and he would not be able to make it. So I asked him kindly to please cancel his booking through his reservation on the booking.com website, which he agreed to do.
But alas.... he didn't cancel his booking. So the day after his arrival I went onto my extranet and logged his reservation as a No Show. And now there seems to be a miscommunication regarding who cancelled and why and now booking.com are still charging me the commission on a reservation that was cancelled in advance by the client himself.... How do I resolve this?
And considering there is no way to get hold of a technical support team in anyway, I am trying the partner help...