1

Client lost credit card and has no payment method

Client lost credit card and has no payment method, but has occupied room since it was a very late check in. Should I mark it as a No Show so booking proceeds with payment?


9
Sharonpowney

That will depend on your setup for payments, cancellations policy,etc, so not able to give you an answer on that.  Has booking.com collected their credit card detail?  If not then marking as No show won't make any difference as they can't collect either.  Better to wait and see if guest can come up with alternative, such as internet transfer.

Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us

 

4 months ago
9
Sharonpowney

Good on you for giving them a room for the night. 

4 months ago