We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Collecting my payment from guests

Hello, my property is listed in Mexico however I do not have an active bank account in mexico.

i would like to receive my funds to my PayPal account or my bank account in Thailand 

1 Replies



Hi frank merkley

By Default you must collect payment on arrival at property.


Other options:

  • Online Payments  by BdC  
  • Payments BY BdC (must have local bank account)  
  • Use a local agency to manage the property and collect the payment, then transfer minus fee to your bank.  
  • Send guest a payment link on new reservations.




Kind Regards,

Be Safe, Be Well


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