We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Comission on No show marked No show within 24 hours

We have a booking No Show and we Have marked it No show in our Extra net with 24 hours but still it showing commission amount. What is remedy

2 Replies


Go into the statement and mark the reservation as "disputed". When you save at the bottom of the statement it will ask for more information of the dispute. State your case there and the finance dept. will get back to you with an update.

We're all human and data input and programming is done by humans but errors can be corrected.

1 year ago
Residencial Es…

i make an error when i mark the reservation as no show i want to say that i renounce to the fees, but i dont mark yes. so now i have some commissions and i cant get the money from the customer. what i can do?

5 months ago