I would like to inform that there is 1 booking no show & 1 booking cancelled by guest
1 Booking No *** - No Show, updated by staff and no commision been charge by Booking. com
2 Booking No *** - Guest made cancellation and commision has been charge by Booking.com to the hotel.
We do facing a few time regarding this issue and our disputed has not been waived. We did daily update from extranet and still we facing this kind of problem.