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hello booking i have problem please give us some advices some cliente do booking but it's not coming. and booking ask commission. i don't received any guest from those

Profile picture for user b
BrookAve 1 year ago


Hi Hamid

Partners cannot assist with Account issues. Posting such topics will not result in any action by BdC Partner Support.


Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Kind Regards

Profile picture for user Account Advisor Shirley a
Account Adviso… 1 year ago

Hi Hamid,


If you have received no-shows and you have not charged any cancellation fee, it's important to mark the reservation as a no-show correctly so that you are not charged commission on these bookings. You will have 48 hours after the check in date to mark the reservation as a no-show through the reservation page. If this time passes, you can also use mark the credit card as invalid and state you did not charge a cancellation fee.


If you fail to do the above before the commission invoice is issued, you may need to review and dispute charges as necessary.


Kind regards,

Shirley E.