COMMISSION PROBLEMS- HELP!
Has anyone else suffered with bookings.com taking commission from bookings that guest cancelled due to COVID. They don’t seem interested in talking to me. customer service just refer me to emails from the accounts department. A client cancelled due to COVID and requested that I wave my cancellation charges. I agreed that I would waive my cancellation fees as long as no commission was not deducted from my account and my rating on the site was not effected. Bookings.com agreed to this in a phone conversation. But then in Septembers account payment (from another booking) took the commission for the cancelled booking.
How have you dealt with this issue?
thanks in advance for any assistance or advice you can provide